FAQs

Do you offer refunds?

• We do not offer refunds. If there is an issue with the quality of your order (for example, it arrives broken), then we will replace the item(s) ordered. Proof of damage/defect must be provided within 7 days of the order being marked as delivered with Canada Post/USPS. 

 Can I return an item? I changed my mind.

• Due to the nature of the product, we do not accept returns. If there is an issue with the quality of your order (for example, you receive a design other than what you ordered - mistakes can happen!), than we will replace the item(s) ordered. Proof of damage/defect must be provided within 7 days of the order being marked as delivered with Canada Post. 

How can I contact you?

• If you'd like to reach out to us, please send an email to hello@glossbymimi.com, we'll get back to you within 48-72 hours (if not sooner!)